Terms & Conditions

1. Agreement to these terms

These Terms & Conditions ("Terms") govern your use of the Kraps Care website at krapscare.com and any service you book from us, whether through the website, the Kraps Care mobile application, or by phone and WhatsApp. The site is operated by Kurhi Refrigeration & Power Solutions, trading as Kraps Care, based at Gali No 3, Siddhi Vinayak Colony Phase 2, SIDCUL Bypass Road, Salempur, Haridwar, Uttarakhand 249402.

By browsing this site or booking a service, you accept these Terms. If you do not accept them, please do not use the site.

2. Scope of our services

Kraps Care provides repair, servicing, installation and preventive maintenance for air conditioners, refrigerators and freezers, washing machines, water coolers and RO purifiers, inverters and UPS systems, DG sets, electrical panels and wiring, and commercial, industrial and cold-storage refrigeration such as display chillers, cold rooms and chillers. We also supply spare parts and offer annual maintenance contracts (AMC).

Specific machines and models we can service depend on parts availability and the condition of the equipment. If we cannot service your device, we will tell you before starting work.

3. Booking a service

• You can raise a complaint through our booking form, by phone, or on WhatsApp. A booking is confirmed once our office confirms the appointment slot with you.
• The appointment window we offer is a target, not a guaranteed exact time. Delays can happen because of travel time, previous jobs, part unavailability or weather conditions.
• Please make sure the address, phone number and machine details you give us are correct. If we cannot reach you or cannot find the address, the visit may be cancelled and a revisit charge may apply.
• You must provide safe access to the machine and a safe working environment. Some jobs require power or water to be switched off before the technician arrives.
• We may decline or cancel a booking if the machine is unsafe to work on, if the fault description does not match the actual issue, or if the site conditions are hazardous.

4. Estimates, charges and payment

• There is no published fixed price list on this website. The charge depends on the machine, the fault, the visit and the parts required.
• We explain the problem and the likely cost, and obtain your approval, before starting work that is not a basic repair. If you decline the estimate, you may still be charged a reasonable visit and diagnosis charge, which we will tell you in advance.
• Additional costs that arise after work has started (for example, a second fault found during repair) will be explained to you and approved before we proceed.
• Payment is due on completion of the job unless we have agreed otherwise in writing or an AMC contract states different terms.
• We issue a GST invoice for every paid job. Our GSTIN is 05CHKPK7267G1Z2.
• Payments made through the website or app are processed by a third-party payment gateway. Kraps Care does not see or store your card number, CVV or UPI PIN.
• Goods once sold or installed are not returnable, except where the part itself carries a manufacturer warranty or is defective on delivery. Consumables such as gas and replaced filters are non-refundable once the job is done.

5. Warranty

We warrant our workmanship on the repair we have carried out. If the same fault returns within the warranty period stated on your invoice or job card and it is the same fault, we will attend and rectify it at no additional service charge. Parts carry whatever warranty their manufacturer provides, which may differ from the workmanship period.

The warranty does not cover damage caused after our visit, such as power surges, water damage, incorrect voltage supply, physical damage, unauthorised third-party repair, or operation beyond the manufacturer's instructions. It also does not cover consumables (refrigerant gas, filters, batteries) unless stated on your invoice.

6. Your responsibilities and safety

• Do not attempt to open, dismantle or repair your AC, refrigerator, inverter, DG set or electrical panel yourself while a technician is working.
• Switch off and isolate mains power before a technician asks you to, and make sure the area is dry and reasonably clear.
• Electrical panel, DG set and inverter work involves high voltage. Only qualified personnel should work on these. This is why we do not provide do-it-yourself instructions for them.
• Tell us if the equipment has been modified, is under an active manufacturer warranty, or has been opened by another person before our visit.

7. AMC (annual maintenance contract)

AMC terms — number of preventive visits, response time, covered equipment, exclusions and charges — are set out in the written contract we sign with you. Where a contract exists, it takes precedence over these Terms for the matters it covers. AMC is billed for the period stated on the contract and is not automatically renewed unless you renew it.

8. Intellectual property

The Kraps Care name, logo, website content, article text, images, and software belong to Kurhi Refrigeration & Power Solutions or are used with permission. You may read and print our articles for your own non-commercial use, but you may not copy, republish, scrape or republish substantial parts of this site or its articles without written permission.

9. Third-party links and advertising

This site links to external websites such as our spare parts shop and our social media pages, and it displays advertising supplied by Google AdSense. We do not control third-party sites or advertisements and we are not responsible for their content or privacy practices. Following an external link is at your own risk.

10. Limitation of liability

We provide our services with reasonable skill and care. To the extent permitted by law, we are not liable for indirect or consequential loss, loss of business, loss of food or goods, or loss of profits arising from a repair delay. We are not liable for pre-existing damage, data loss, or damage caused by power fluctuation, water ingress or improper operation after our visit. Nothing in these Terms excludes liability that cannot lawfully be excluded.

11. Acceptable use of this website

You must not use this site to:

• Send false, misleading, fraudulent or spam booking requests, or deliberately create duplicate complaints.
• Attempt to gain unauthorised access to any account, dashboard, database or administrative area.
• Upload malicious code, or content that is unlawful, defamatory, or infringes someone else's rights.
• Scrape, mirror or republish this site at scale, or use automated tools to submit booking forms.

Booking and contact forms are monitored and rate-limited. Repeated abuse may result in your requests being rejected and access restricted.

12. Availability and changes

We aim to keep the website available, but we do not guarantee uninterrupted access. We may change, suspend or withdraw any part of the site, or change these Terms, at any time. If these Terms change materially we will revise the "Last updated" date at the top of this page. Continued use of the site after a change means you accept the updated Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to the consumer forums and statutory consumer redressal provisions applicable to you as a consumer, the courts at Haridwar, Uttarakhand shall have exclusive jurisdiction over any dispute arising from these Terms or from our services.

14. How to contact us